FAQ

The purchase of our product is just the beginning of a long-lasting relationship between us and our customer.  Be it product knowledge, or help decorating your dream home, if you need us for any reason, we urge you to reach us via email on our support page. In the mean time, we've compiled a list of commonly-asked questions with some helpful answers.

 

WHY THETA?  
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Our mission at Theta has been and always will be "bringing quality wall art decor without the heavy retail price tag." Far too often, we've seen consumers gauged by home decor giants selling lacklustre wall prints. We're here to change that by curating quality canvas  art direct to you without the retail mark-up.

 

DO YOU SHIP INTERNATIONALLY?
- Absolutely! We offer FREE WORLDWIDE SHIPPING to 185 countries on all products. 


HOW LONG DOES SHIPPING & DELIVERY TAKE? 
- Please expect your canvas wall art decor to arrive in 2-3 weeks 


WILL I BE CHARGED EXTRA DUTIES/CUSTOMS FEES?  
- Customs fees depend largely on the laws of your country.  In the majority of cases, you are not required to pay any customs fees. We mark all our orders as low-value gifts. Moreover, we send larger orders in separate packages to avoid such charges. 


DO YOU OFFER ANY MORE PRODUCTS?
- Yes!  We add products daily. Our team is hard at work curating our collections, subscribe to our newsletter and be first on our invitation list for exclusive wall decor. 


THIS IS A GIFT.  CAN YOU GIFT-WRAP?    
- No. At the moment we do not offer gift-wrapping services, but stay tuned! 


WHAT IS YOUR RETURNS POLICY?
- We get it. Every now and then customers may change their mind.  If your product arrives in defective condition, we are more than happy to provide a return and/or exchange.  Please email us at support@theta-m.com with your order ID within 7 business days from the date of delivery and our friendly customer service representative will be in touch. We do not offer returns for incorrect sizing purchases, so please measure with care. 


WHAT PAYMENT METHODS DO YOU ACCEPT?
- To ensure protection and security, we accept purchases made via Paypal (V/MC/Amex).