Returns & Exchanges

ONLINE ORDERS

Items must be returned to us within 15 days of the original purchase date. Customer is responsible for coordinating return shipping. We are not responsible for packages lost in return shipment back to us. We encourage you to use tracking and in most cases insurance. We do not accept returns of incorrect size measurements, please measure carefully prior to purchase. 

Returns will be processed within 10 days of arrival back to us by mail. Certain credit card companies can take up to 15 days after this to reflect refunds. If it has been more than a month since you mailed your item back to us, and have not seen your refund reflected on your card, please contact us immediately. 

Special return extensions for online purchases are granted during holiday shopping times - please note at the time of purchase if you will need an extended return policy. 

Items that are received after 30 days from the original purchase will not be eligible for a regular return, refund, or exchange. We will contact you when receiving a late return on how much the item is eligible for as a refund currently or whether you'd rather us return the item to you. We will be unable to cover shipping costs back to you. 

Please do not hesitate to get in touch at support@theta-m.com if you have any questions.